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Frequently Asked Questions

Getting Started

VoIP or Voice over IP is a term for internet based telefony communication. This technology uses the internet to send and receive calls. As opposed to tradional POTS lines or Plain Old Telephone System lines where the calls are routed based on physical wiring, VoIP technology provides increased useability and manageabilty providing cost savings in monthly and maintenance charges.

Short for Enhanced 911, a location technology advanced by the FCC that will enable mobile, or cellular, phones to process 911 emergency calls and enable emergency services to locate the geographic position of the caller and forward themn to the correct 911 operator.

Yes, we offer a free demo of our services for a full 30 days. We will provide you with a test phone and phone number to be able to experiment with the features and see if it is right for you.

Network & Equipment

  • Auto Attendant
  • Call Analytics
  • Call Monitoring
  • Cloud PBX
  • Contact Center
  • Find Me Follow Me
  • ISP Connectivity
  • Live Whisper
  • Online Portal
  • Paging
  • Time-Based Routing
  • Toll-Free Number
  • Unlimited Call Queues
  • Voicemail to Email
  • VPN Services
Minimum and Recommended Bandwidth for VoIP Service
Number of Concurrent Calls Minimum Required Bandwidth Recommended Speed
1 100 Kbps Up and Down 1.5 MBps Up and Down
3 300 Kbps Up and Down 3 MBps Up and Down
5 500 Kbps Up and Down 5 MBps Up and Down
10 1 MBps Up and Down 5-10 MBps Up and Down

Please note that this does not include additional systems (computers, printers, CCTV, cloud servers etc) that you may use. Give us a call and we can help you determine your exact bandwidth needs and help select the right product for you.

That depends entirely on the particular needs of your business. Typically the minimum amount equipment needed is a stable internet connection, and a router and an IP phone. Businesses may need additional equipment depending on their use and needs.

Give us a call! We can help you design a system that is right for you.

Yes. Due to what is call the Local Number Portability your numbers can be ported to the provider of your choice.

No. Using a Cloud PBX negates the need for an onsite PBX and the ancillary maintenance costs associated with it.

Features

Yes — Voicemails for individual extensions can go directly to email with an attachment. You can even has virtual mailboxes that multiple people can have access to for depatmental management, orders, questions, or whatever you think of!

Yes. With our system you can create advanced call flows and queues to handle any operational need. It can be as simple or complex as you like.

Yes. With call recording you can have all of your calls recorded, or record on the fly whenever you need. Recordings can be emailed to you as they occur or stored and sent via email, downloaded from ytour admin portal, or sent via FTP on a scheduled basis.

As many as needed. With a VoIP system you are not bound by geographic phone numbers. You can have a United Kingdom Number ring in your Houston office, or have your 212 number ring in Shanghai.

Yes — In our downloads we have a basic auto attendant script that you can edit as befits the needs of your company. You can record a greeting yourself or get a professional to record a file for you and upload it right from the website. Give us a call if you have any questions and we'll help walk you through the process.

System

Yes — With Call Groups we can have phones ring however and whenever you choose.

A prerecorded greeting is played to the caller delineating several options to choose from. The caller can choose from the list of options or dial an extension number. This helps manage call volumes and get people directed to the right department.

Yes — Typically an auto attendant is the first gate keeper when people call your business. If you'd like a more personal touch, it can ring first at the phones and then go to auto-attendant as you see fit.

With our extension based plans we do not set a limit on how many calls you can have at the same time.

Porting

7-14 days. To expedite a port it is important to give us as much information as possible regarding your current provider (phone bill, numbers, account ID , etc.)

You can downlod one right here.

Put in all the relveant information about your telephone numbers. Make sure to specify which numbers are for voice, fax, security systems, or fire alarms.

If you have any questions or would like assistance filling out your LOA please call support at 212.884.0100 or toll free at 888.862.9747

Providing us with a copy of your current VoIP or Intranet services will help to insure that your port goes smoothly and there are no mistakes.

We are able to take care of this for you.

Yes, provided that we have a copy of your bill, we can take care of forwarding your numbers.

As soon as the port is complete, we will notify you. At that point it is safe to cancel your old bill, providing that there are no longer any services you are still using (i.e. fax, alarm lines, internet, or TV service).

Unfortunately, this is not an option. In the meantime will set up number forwarding so that you do not have any downtime.

No, we are able to prevent downtime by forwarding your numbers to our system prior to porting so that when the port date comes, it is a seemless transition.

Usually when a port it is rejected it is due to the fact that not enough information was given, or some of the information was incorrect (i.e. customer name, address of business, account number, etc). By reviewing your bill and resubmitting the information appropriately the port should go through.

You can do this from our web admin portal, or let us know and we'll do it for you.

Yes — They are your numbers. You can do with them as you please.

SIP Trunking

SIP, or Session Initiation Protocol, is the standard communications protocol for voice and video in a Unified Communications solution across a data network. A SIP trunk replaces the need for traditional analog, T1­based Public Switched Telephone Network (PSTN) connections with termination instead provided over a company’s public or private Internet connection through a SIP provider.

Compared to traditional in-house PBX systems, SIP trunking is considerably less expensive and infinitely more customizable.

SIP trunks are especially relevant to businesses that have their own on-site PBX, but do not wish to save money on their lines. SIP trunking is significantly cheaper than tradional POTS connectivity.

The minimum needed for SIP trunking is a phone and internet connection. Typically though an IP compatible PBX should be in place at the customers location to fully take advantage of this product.

Let us find a solution tailored to your business.

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